Returns & Refunds Policy

We want you to be happy with your order, and we’ll always do our best to make things right. Here’s how our returns and refunds work.

Personalised Prints

All personalised prints are made to order, created specifically for you. Because of this, we’re unable to accept returns or issue refunds on personalised items unless the product arrives faulty or incorrect. If something isn’t right, just send us a message along with a clear photo of the issue. Once confirmed, we’ll arrange a free replacement as quickly as possible.

Non-Personalised Items

For non-personalised products, your order is covered by the Consumer Contracts Regulations.

Your legal rights include:

14 days to cancel your online order from the day after it’s delivered.
A further 14 days to return the item after you tell us you want to cancel

This gives you up to 28 days from receiving the item to return it.

You can do this by contacting us via our Contact Us form or emailing us at ContactUs@ThePrintClub.uk with your order number and any relevant details about your order.

Returned items must be unused and in their original condition. Customers cover return postage costs unless the item was delivered damaged, faulty or incorrect, in which case we’ll cover the return.

Damaged or Incorrect Orders

If your order arrives damaged or isn’t what you expected:

Contact us as soon as possible
Send a clear photo of the issue
We’ll organise a free replacement or a refund, whichever you prefer

There’s no need to send the faulty print back unless we specifically request it.

Refunds

Once a refund is approved, we’ll process it within 5 working days.
Refund times may vary slightly depending on your bank or payment provider.

Need Help?

If you have any questions or need support with your order, just reach out. We’re always here to help.